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Please read the following terms and conditions very carefully as your use of services on our website www.gapoon.com is subject to you’re acceptance of and compliance with such terms and conditions. Gapoon online consumer services accessible to you via web,mobile app.

Note:- Gapoon does not provide the services listed and Gapoon is not a service provider. It is a SOFTWARE or a Technology company which enables the user to book Servicemen. Gapoon is an online platform where you can hire trusted and verified professionals including plumbers, electricians, computer repairmen and house cleaners. By hassle-free single click appointment booking process, Gapoon helps you connect with best local tradesmen.


User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by GAPOON. The Services provided by GAPOON is a technology based service which enables the hiring of Servicemen for a home based solution of problems in categories such as applicances, electronics, wellness, etc, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i.e. user(s) must be at least 18 years of age to be eligible to use our Services.

GAPOON advises its users that while accessing the web site, they must follow/abide by the related laws. GAPOON is not responsible for the possible consequences caused by your behaviour during use of web site. GAPOON may, in its sole discretion, refuse the service to anyone at any time.


This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the application for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.This agreement applies to all GAPOON Services offered on the application, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.For any customer who has entered into any kind of maintenance contract with gapoon, gapoon will have the right to end the contract If required.In such case the bill be genereated for the services avail till that date based on rates given on the website any some if required will be refunded with in next 15 days.


GAPOON may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.


GAPOON is the sole owner or lawful licensee of all the rights to the application and its content. Application content means its design, layout, text, images, graphics, sound, video etc. The application content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the application and its content shall remain with GAPOON, its affiliates or licensor's of GAPOON content, as the case may be.

All rights, not otherwise claimed under this agreement or by Gapoon.com, are hereby reserved. The information contained in this application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. Gapoon does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this application is provided "AS IS " with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall Gapoon be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

Gapoon reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the app. Trademark All related icons and logos are registered trademarks or trademarks or service marks of Gapoon in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.


Gapoon reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users. User accounts bearing contact number and email IDs are created and owned by Gapoon . Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity intent of the user. In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Gapoon reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.


Links to third party sites are provided by application as a convenience to user(s) and Gapoon has not have any control over such sites i.e content and resources provided by them. Gapoon may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's application. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Gapoon believes that user(s) acknowledge that Gapoon has no control over such third party's site, does not monitor such sites, and Gapoon shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.


Most content and some of the features on the application are made available to visitors free of charge. However, Gapoon reserves the right to terminate access to certain areas or features of the application at any time for any reason, with or without notice. Gapoon also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Gapoon and/or other visitors to the application. Gapoon reserves the right to limit, deny or create different access to the application and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

8. Terms & Conditions for use of third party service providers through Gapoon

The following Terms & Conditions shall apply to customers / users utilising the Services offered by the Company for the hiring of local service providers:

  • The customer shall pay the festo the service provider which includes a minimum visiting charge as displayed on the website/app (some services may be free of visiting charges), labour charges and expenses for any additional spare parts or material or items that might be required to complete the job at hand. The final amount to be paid to the service provider has to be fixed in advance through mutual conversations between the customer and service provider before allowing the commencement of service by the service provider. In case a mutual agreed amount is not reached, the customer is liable to pay the service provider the visiting charges and customer will not allow the service provider to start any service in this case.
  • The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
  • The customer shall ensure that he/she will not indulge in any of the following activities while using the service: a. Smoking or consuming any kind of intoxicants in the presence of service provider. The service provider has the right to refuse the service and can go back if the customer is found to be in an intoxicated state or is found misbehaving with service provider, or is causing a nuisance. b. Misusing, soiling or damaging the tools, items, spare parts or any other item (technical or non technical ) brought by the service provider. c. Asking the service provider to break any Police and/or government rules for any purpose (especially getting the service faster). The service provider has the right to refuse such a request by the customer.
  • The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
  • Without prejudice to the above, the Company makes no representation or warranty that:
    a. The Services will meet the customer's requirements.
    b. The Services will be uninterrupted, timely, secure, or error-free.
    c. The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
    d.The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand of the Company.
  • The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve services for the Customer.
  • The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.
  • The Company shall be entitled at any time without giving any reason to terminate the booking of services done by the Customer. If the Customer has any complaint in respect of the Services, the Customer has to inform Company of the same in writing within 24hours of using the Services of Company.
  • The Company shall not be liable for any conduct or behaviour or actions of service providers. However, the Company encourages you to notify it of any complaints that you may have against the service provider that you may have hired using the Company's Services.
  • The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.Gapoon.com and in the application on the date that Company may indicate that such addition, variation or amendment is to come into effect.
  • All the calls made to the Company's call centre may be recorded by the Company for quality and training purposes.
  • It is expressly made clear to you hereby that the Company does not own any tools, devices or parts used by service providers nor does it directly or indirectly employ any service providers. Service providers are all supplied by third parties and the Company disclaims any and all liability in respect of the service providers and devices or parts alike.
  • Any mishap such as theft, rape etc. happens we are not responsible for any such kind of mishap the serviceman and his company will be responsible for such act.
  • The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
  • The courts of Bangalore, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer.
  • The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Gapoon with respect to access to and use of the application and the Services offered by Gapoon, superseding any prior written or oral agreements in relation to the same subject matter herein.


The information contained in this app is for general information purposes only. The information is provided by Gapoon and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the app or the information, products, services, or related graphics contained on the app for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this app. Through this app you are able to link to other apps or websites which are not under the control of Gapoon. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the app up and running smoothly. However, Gapoon takes no responsibility for, and will not be liable for, the app being temporarily unavailable due to technical issues beyond our control.

The rates mentioned on the website are suggested not imposed prices. The final quotation is provided by the service provider based on the inspection.

Cancellation Charge ₹ 150

In case of termination of either "FULL HOUSE MAINTENANCE PACKAGE" or "HOME APPLIANCES MAINTENANCE PACKAGE" the amount is non refundable. While in case of termination of "FULL HOUSE DEEP CLEANING PACKAGE" & "FULL HOUSE SHALLOW CLEANING PACKAGE" package the final bill will be generated based on standardised prices mentioned on our website & the due amount will be refunded if applicable.

The minimum service change starts from ₹ 250


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Loyalty Program


Gapoon Online Consumer Services Pvt Ltd reserves the right at its sole discretion to modify, suspend or cancel the Loyalty Programme, without notice for any conduct that we, in our sole discretion, believe is in violation of acceptable usage of our Loyalty Programme. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the Loyalty Programme in any way.


One of our top priorities is making sure that your personal information is safe. Please review our Privacy Policy. By participating in the programme, you are agreeing to Gapoon Online Consumer Services Pvt Products Ltd's collection and use of your personal information and acknowledge that you have read and accepted our privacy policy.


Provided that the customer's e-mail settings do not prevent them from participating in the Loyalty Programme, they will also be entitled to receive additional, exclusive point offerings and offers available only to the Loyalty Programme members! With every purchase the customer's status in the Loyalty Programme grows, increasing their pre-set loyalty discounts. Moreover this will also increase and improve their exclusive additional point offers.


To ensure that your review meets our criteria all fields must be completed and an honest paragraph about the service itself must be included. We cannot accept duplicate reviews or derogatory reviews about our products, as these issues should be taken up directly with our Customer Support team. Once you have submitted your comments, we will assess the review and reward points to your account. Points will only be received if the review meets the criteria stated.


This program is only applicable for Gapoon’s Android app users in Bangalore. It is not valid on other platforms from Gapoon.

Refer & earn is only valid on new installs, signups & bookings on mobile apps.

Your friends must not have installed the Gapoon App on any of their devices before. They must register with their mobile number, email id and book a service. Also, only the last referral code used to install the app by your friend would be considered for referral bonus.

Your unique referral codes should only be used for personal and non-commercial purposes.


Customers will be automatically entered into Gapoon Online Consumer Services Pvt 's Loyalty Programme once they create a Gapoon Online Consumer Services Pvt account and place their first order through Android app. Further, by accepting the loyalty points, each customer agrees to release and hold harmless Gapoon Online Consumer Services Pvt Ltd, its licensees, affiliates, subsidiaries, merchant partners, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the loyalty discounts or participation in any Loyalty Programme related activity. Gapoon reserved the right to change the amounts conferred under program at any point in time.

This Loyalty Programme is void where prohibited by law. Gapoon Online Consumer Services Pvt Products Ltd reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Loyalty Programme; to be in violation of the Conditions of Use of the web site, to be acting in violation of the sites Policies and Procedures; or to be acting in a non-sportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any use of robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorized subscriber of the e-mail account used to enter the Loyalty scheme at the actual time of entry will be deemed to be the user and must comply with these rules. Authorized account subscriber is deemed to be the natural person who is assigned an e-mail address by an Internet access provider, on line service provider or other organization, which is responsible for assigning e-mail, addresses or the domain associated with the submitted e-mail address. Gapoon Online Consumer Services Pvt will prosecute any fraudulent activities to the full extent of the law.

Currently this is only available to registered Gapoon Android App users in Bangalore. Points are non-transferable or exchangeable for cash. Please note, we reserve the right to make changes to this policy at any time without prior notice or liability. We advise you to check this page often as we may make changes to this policy.

Thank you for participating in our Loyalty Programme!

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